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Preguntas Frecuentes

¡Gracias por considerar Click & Quads para tu aventura en quad! Aquí tienes respuestas a algunas preguntas comunes que te ayudarán a prepararte para esta experiencia.

  • What is the minimum age to participate in the quad tours?
    The minimum age to drive a quad is 18 years old, and a valid type B driver's license is required. However, if you wish to be a passenger on the adventure, the minimum age is 7 years old.
  • What is Click & Quads' cancellation policy?
    At Click & Quads, we understand that plans can change. That's why we offer a free cancellation policy. You can cancel your booking up to 24 hours in advance and receive a full refund. We want you to enjoy your trip with complete peace of mind.
  • How long does the quad tour last?
    Our quad tour lasts approximately 2 hours. This will give you enough time to explore and enjoy the sensation of driving a quad in a stunning environment.
  • What languages is the tour offered in?
    Our guide can speak English and Spanish, ensuring that all participants feel comfortable and well attended during the excursion.
  • What are the requirements to participate in the tour?
    To drive a quad are required a valid type B driver's license and a minimum age of 18 years. Passengers must be at least 7 years old to join the adventure. These requirements are essential to ensure the safety of all participants.
  • How do weather conditions affect the availability of the tour?
    Safety is our priority. The availability of quad tours is subject to favorable weather conditions. If the weather is not suitable, we will inform you in advance and offer alternatives or the possibility to reschedule your excursion.
  • What is the maximum number of participants in the tours?
    To provide you with a personalized and unique experience, we maintain small groups with a maximum of 8 participants. This ensures that you receive the attention you deserve and fully enjoy the quad adventure.
  • What type of footwear is necessary during the quad tour?
    Closed-toe footwear is required during the quad tour. This is essential to ensure your safety, protect your feet from potential injuries, and provide better grip and stability when driving the quad on different terrain.
  • What happens if I don't have closed-toe footwear for the quad tour?
    Unfortunately, you will not be able to participate in the tour without closed-toe footwear. It is a mandatory safety measure for your protection and comfort.
  • Can I participate if my weight exceeds the 160 kg limit?
    Unfortunately, it is not possible to participate if your weight exceeds the 160 kg limit. This rule is strictly enforced to ensure the safety of all participants and the proper performance of the quads.
  • If we are two people and our combined weight exceeds 160 kg, can we take a double quad?
    No, unfortunately, it is not possible to take a double quad if the combined weight of two people exceeds 160 kg. In this case, each person is required to take an individual quad. This measure is applied to ensure the safety of all participants and the proper performance of the quads.
  • What safety measures are considered when establishing the maximum weight of 160 kg?
    When setting the maximum allowed weight, factors such as braking capacity, vehicle stability, and the safety of drivers and passengers are taken into account. This ensures that the experience is safe for everyone.
  • What is the reason behind establishing a maximum weight of 160 kg per vehicle?
    The maximum weight of 160 kg is set to ensure the safety and optimal performance of the quads. Exceeding this limit could affect the vehicle's stability and increase the risk of accidents.
  • Are pregnant women allowed to participate in the quad activity?
    Unfortunately, pregnant women are not allowed to participate in the quad activity. This restriction is based on safety reasons, as riding a quad can be physically demanding and may cause risks to the health of both the mother and the baby. Our priority is to ensure the safety of all participants.
  • Can people with reduced mobility participate in our activities?
    Unfortunately, we cannot allow the participation of people with reduced mobility due to safety concerns. Riding a quad requires specific physical abilities, and this is done to ensure the safety of all participants.
  • Are meals provided during the tour?
    Meals are not included in the tour price. However, we offer a typical snack from Tenerife along with a refreshing beverage as part of the experience.
  • Does the tour price include hotel pick-up and drop-off?
    No, hotel pick-up and drop-off are not included in the tour price. Participants must arrange their own transportation to the starting point.
  • Will I get photos or videos of my experience during the quad tour?
    Yes, during the quad tour, we will take photos and videos, free of charge, so you can relive the most exciting moments and remember your quad adventure. We are committed to ensuring that you can cherish these unforgettable memories.
  • Are there discounts available for Canary Islands residents on our tours?
    Yes, we offer a 25% discount for all residents of the Canary Islands. To enjoy this benefit, simply use the coupon code RESIDENTE25 during the booking process on our website.
  • Where do I enter the discount coupon code for Canary Islands residents?
    During the booking process on our website, you will find a designated field to enter coupon codes. Enter the code RESIDENTE25 and the discount will be applied automatically.
  • Is it necessary to use the coupon code at the time of booking?
    Yes, any coupon code must be applied during the online booking process to receive the discount. Retroactive discounts will not be applied after completing the booking.
  • Can I combine the Canary Islands resident discount with other offers or promotions?
    The Canary Islands resident discount cannot be combined with other offers or promotions unless otherwise specified. Please refer to the terms and conditions of current promotions.

Si tienes alguna pregunta adicional o necesitas más información, no dudes en ponerte en contacto con nosotros. Estamos emocionados de tenerte como parte de Click & Quads y esperamos que disfrutes al máximo de tu aventura en quad con nosotros.

 

¡Te esperamos pronto para una experiencia inolvidable!

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